Ayres Hotel Ontario Mills Mall
Frequently Asked Questions - Ayres Hotel Ontario Mills Mall
What time is check in/ check out? Is there early check in/ late check out available?Guest may check in any time after 3 PM. Check out is at noon. Yes, for a nominal fee of $30 + tax guests may check in early at 11 AM or check out later at 2 PM.
What is your cancellation policy?Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancelations must abide by their policy.
Do you charge at the time of booking?For most reservations you will charged upon booking. When booking a non-refundable/ advanced purchase promotion reservation/rate plan, the reservation amount will be charged in full at the time of booking. If your reservation is booked through a third party, payments must abide by their policy.
Do you have cribs?Yes, we have pack and plays available upon request.
How old do you have to be to check in?If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.
Do you offer discounts for multi-room bookings or events?For that information, you will need to speak with the Sales Manager. Daniel Astorga can be reached via email at firstname.lastname@example.org.
Do you offer breakfast?Yes, we offer a complimentary full American breakfast served at 6:00 – 9:00am Monday through Friday and 7:00 - 10:00am on the weekends. The buffet style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice and coffee.
Do you allow smoking in the rooms?Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $125 for rooms**
**Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. We do have designated smoking areas