FAQ
Frequently Asked Questions - Ayres Hotel Yorba Linda
What time is check in/ check out? Is there early check in/ late check out available?
Guest may check in any time after 3:00 pm, however, they may process the check-in upon arrival and store luggage at the front desk until the room is ready. Rooms are guaranteed to be ready any time after 3:00 pm. Check out is at 12:00 pm. Early check-in or late check-out is based on availability on the day of arrival or the day of check out.
Do you charge at the time of booking?
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
What is your cancellation policy?
Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.
Is a credit card required upon check-in?
A credit or debit card is required upon check-in. If the guest is paying with a credit card, that card must be present at check-in. If the guest is not the cardholder, a credit card authorization form must be filled out in advance. In addition, valid picture identification is required from the Guest checking-in that matches with the same name as the credit card and reservation.
How much of an incidental hold is required at check-in?
Upon check in, the hotel will authorize the credit card for your stay and an additional amount of $100 for an incidental deposit. If your room reservations have been pre-paid for before check-in, the hotel will hold $100 per stay for an incidental deposit. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.
Do you have any parking fees?
No, parking is complimentary.
How old do you have to be to check in?
Guests must be at least 18 years old to check-in.
Do you have cribs or rollaway beds available?
We have pack n plays available, but we do not have rollaway beds.
Do you offer breakfast?
Yes, we offer a complimentary full American breakfast served from 6:30 am – 9:00 am Monday through Friday and 7:00 am - 9:30 am on the weekends. The buffet-style breakfast includes freshly cooked eggs, potatoes, sausage, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice, and coffee.
Is there a restaurant onsite?
We do not have a restaurant, but we do offer complimentary breakfast in the morning and have the Sierra Bar on-site.
Do you have smoking rooms?
All of our guest rooms and floors are non-smoking. E-cigs, vapors, hookahs, etc. fall under our non-smoking policy. We do have a designated smoking area outdoors.
Do you have connecting/adjoining rooms?
We do have connecting/adjoining rooms, but due to limited availability we would not be able to guarantee this for the guest. The adjoining room types would be a King to 2 Queen.
Do you allow pets?
Service Animals are welcome.
Do you offer transportation to the airport?
Unfortunately, we do not offer shuttle services to or from the Airport.
What amenities does the hotel offer?
We offer complimentary full American breakfast, parking, and Wi-Fi. We also offer an extensive fitness center, heated pool, hot tub, business center, and laundry room. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic, microwave, and a personal refrigerator.
Sierra Bar is open Monday through Thursday from 5:00 pm - 9:00 pm and features Billiards Tables and games.