Ayres Team Member Spotlight: Sylvia Trott
This month we focus our Ayres Team Member Spotlight on Sylvia Trott, a vitally extraordinary Guest Service Agent at Ayres Suites Diamond Bar. Sylvia has been making lasting impressions at Ayres since she joined our family almost 4 years ago in May 2011.
You can usually find Sylvia at the Front Desk greeting guests with her famous smile and warm, welcoming disposition. Being at the front desk during check-outs, Sylvia is typically the last Ayres team member guests interact with before embarking on their trip back home. She always makes it a point to go above and beyond her title to ensure each guest enjoys their stay and remembers that we at Ayres truly do care about each of our guests.
On top of being an exceptional team member and extremely helpful to guests and her fellow team members alike, Sylvia is also quite persuasive. A specific event that stands out is when a potential guest reached out to Sylvia after seeing her name all over TripAdvisor.com. The guest was in awe that they were speaking to the famous Sylvia. They were visiting the Disneyland Resort area from Australia and chose Ayres Suites Diamond Bar over the 112 hotels in Anaheim! This is not the only time a guest has been swayed to stay in Diamond Bar by Sylvia’s convincing and genuine demeanor. Many guests have even invited her to stay at their own homes if she is ever in their neck of the woods. Take us with you when you visit Australia, Sylvia!
Sylvia exemplifies what it means to be in the hospitality industry and we are undoubtedly honored to have her as a part of our distinguished team. We are all so proud of you - Keep up the outstanding work, Sylvia!