When Santa is out delivering his presents to the world's children, little does he know that he has picked up an unexpected visitor; an orphaned baby boy has crawled into his present sack, and he is unknowingly whisked off to the North Pole. Years later, the boy, Buddy, now a fully grown man - very much outsizing the other elves and poorly skilled at toymaking - is confronted with a startling truth; he is not in fact an elf, but a human. With Santa's permission, he heads off to the bright lights of New York City to discover his real birth family.
When he arrives in the Big Apple, everything is a shock to him; New Yorkers are seriously lacking in Christmas spirit, and his father Walter is a surly book publisher more concerned with the bottom line rather than spending time with his family. Needless to say, he is horrified to discover that Buddy is his son, and does everything he can to avoid taking him under his wing, much to the chagrin of his kindly wife and son, Buddy's younger half-brother Michael.
It is up to Buddy to inject Christmas spirit into the city of New York to save Santa's cause and to bring his new family together - but will he be able to succeed, or continue causing chaos around him? And who is the mysterious department store girl Jovie?
This critically acclaimed musical is a joyful addition to holiday theatre, with enough hi-tech wizardry and songs to keep the kids engrossed, as well as plenty of humor for adults as well.