Frequently Asked Questions - ALO Hotel by Ayres
What time is check in/ check out? Is there early check in/ late check out available?
Guests may check in any time after 3 PM. Check out is at noon. Yes, for a nominal fee of $30 + tax guests may check in early at 11 AM or check out later at 2 PM.
What is your cancellation policy?
Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.
Do you charge at the time of booking?
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
How much do you hold at the time of check in?
Upon check in we hold $125 per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account.
How old do you have to be to check in?
If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.
Is ALO Hotel by Ayres pet friendly?
Yes, we have designated pet friendly accommodations. To bring a pet, we ask that you reach out to the hotel directly at 714-978-9168 EXT 0 and pay a one-time $45 non-refundable cleaning fee.
Do you offer discounts for multi-room bookings or events?
For that information, you will need to speak with the Sales Manager. Leah Avila can be reached via email at [email protected].
Do you offer complimentary breakfast?
ALO Hotel by Ayres offers a complimentary full American breakfast served at 6:30 – 9:00 am Monday through Friday and 6:30 – 9:30 am on the weekends. The buffet style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice and coffee.
How far are you from Disneyland? Do you offer transportation to Disneyland?
We are about 4 miles away from the main entrance. We utilize the ART shuttle service, at a daily fee of $5.50 for adults (age 10 and up) and $2 for children (ages 3-9). The shuttle runs once an hour, on the 50 of every hour. It will begin running an hour prior to Disneyland opening and stops an hour after it closes. You can find route information and multi-day pass pricing at www.rideart.org.
Do you offer Disneyland tickets?
No, ALO Hotel by Ayres does not sell Disneyland tickets.
Do you offer transportation to the airport?
Unfortunately, we do not offer shuttle services to or from the John Wayne airport.
What amenities does the hotel offer?
We offer complimentary full American breakfast, parking, and Wi-Fi. We also offer and extensive fitness center, heated pool, and Jacuzzi as well fresh baked cookies in the evening Monday through Thursday. In room amenities include, Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic, microwave, and a personal refrigerator. Anepalco is a Mexican and French fusion restaurant and bar located on site. Brunch is available Tuesday through Sunday from 11:00 am - 2:30 pm. Dinner begins at 5:00 pm to 9:00 pm from Tuesday through Thursday and at 5:00 pm to 10:00 pm on Friday and Saturday.
What are some nearby attractions?
We are conveniently located just a short drive away from The Crystal Cathedral and The Outlets of Orange. The Angel Stadium, The Grove Theater and Honda Center are all within 2 miles away. Disneyland® Park, Anaheim Convention Center, Orange Historic Plaza are all within 4 miles.