Frequently Asked Questions - ALO Hotel by Ayres

Guests may check in any time after 3:00 pm. Check out is at 12:00 pm. Yes, for a nominal fee of $30 + tax guests may check in early at 12:00 pm or check out later at 2:00 pm.

Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

Deposit Policy:
At check-in, a physical credit card with an EMV chip is required to cover a $125 incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.

Upon check in we hold $100 per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account. 

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.

Arrivals will be assessed a $15.50 parking fee per night. Groups and Preferred Accounts may be eligible for special parking rates. For more information, please contact our Sales Director, Thania Ramirez, at [email protected]. 

Yes, we have designated pet friendly accommodations and welcome all well-mannered dogs, cats, birds, and fish. To bring a pet, we ask that you reach out to the hotel directly at 714-978-9168 ext. 0.

Pet Fees:

• $55 non-refundable fee
• Additional charges will be assessed for any pet-related damages to the room, public areas, or on the grounds of the hotel

Pet Policy:

• Pets may not be left unattended in guestrooms
• Pets must be leashed or held in public spaces

Service Animals:

• Ayres Hotels complies with the Americans with Disabilities Act (ADA) and state/local laws regarding Service Animals.
• Guests traveling with a Service Animal will not be charged a pet fee. Charges may be incurred, however, should a Service Animal damage or soil the Hotel.
• Per the American with Disabilities Act (ADA), Emotional Support Animals (ESA) do not qualify as Service Animals as they have not been trained to perform a specific job or task.
• Emotional Support Animals (ESA) will be charged the standard pet fee according the hotels policy. To learn more, please defer to the American with Disabilities Act (ADA) website

For that information, you will need to speak with the Sales Manager. Trisha Skubic can be reached via email at [email protected].