Job Description
Chief Engineer
The Chief Engineer is responsible for the proper maintenance and upkeep of guestrooms, hotel public areas, back of house spaces, meeting rooms, kitchen, and lounge in accordance to the Ayres Way standards. Maintenance of the hotel may include but is not limited to electrical work, carpentry, painting, plumbing, general maintenance, pool maintenance, furniture repair, and systems upkeep, with particular attention towards safety, security, and protection of hotel assets.
Essential Job Functions & Responsibilities
- Implements and maintains the Engineering department minimum standards. Responsible for hiring, training, and supervision of property maintenance staff.
- Prepares work schedule for staff based on labor standards and authorizes payroll for the department.
- Responsible for coaching, counseling, and training maintenance department team members. Conducts 90-day performance evaluations and annual team member reviews.
- Communicates between all departments to maintain awareness of maintenance needs and ensures timely response to internal requests.
- Works closely with fellow department heads to maintain smooth hotel operations.
- Recognizes potential safety hazards and security problems in the hotel and act upon each accordingly.
- Working knowledge of Federal and local regulations relating to OSHA and worker’s compensation to ensure compliance with OSHA, health regulations, and fire & safety laws
- Communicates clearly, both orally and in writing in the English language.
- Participates in the company Safety Program by conducting monthly Safety Training Awareness between all departments, including yearly Emergency Response training.
- Completes thorough monthly site inspections to assess efficient maintenance and operation of the hotel and its systems, including all mechanical, electrical, HVAC, laundry, boiler, structures, and other systems. Ensures necessary maintenance repairs or internally addressable items are corrected in a timely manner. Submits reports to hotel management in a timely manner.
- Maintains accurate inventory and control of supplies and equipment. Purchases additional supplies as needed, following appropriate purchasing protocols and approval procedures. Uses approved equipment, supplies, chemicals, paints, products, etc.
- Services the hotel’s pool and spa, including performing maintenance on the pool and spa equipment, calibrating equipment, adjusting chemicals, cleaning filters, cleaning plaster, coping, and deck, maintaining ADA lift equipment, and maintaining accurate logs of chemistry readings. Responds to water contamination incidents by following hotel policy.
- Maintains the building exterior, including building paint, lighting, groundskeeping, trash removal, curb maintenance, proper care and replacements for flown flags, exterior furniture care and repairs, fencing repairs and painting, property signage, proper operation of entry and exit doors, and exterior vents.
- Troubleshoots and repairs malfunctions in mechanical or electrical systems and other equipment throughout the hotel.
- Inspects and tests all emergency safety equipment including smoke detectors, carbon monoxide detectors, AEDs, first aid kits, eyewash stations, sprinkler valves, emergency lighting, emergency exit signage, etc.
- Regularly maintain smoke detectors and carbon monoxide detectors, and check that they operate properly.
- Safely investigate active fire alarms and report findings to management and guest services.
- Report emergencies, unusual situations, and/or unsafe conditions immediately to hotel management, and address accordingly.
- Takes an active role in emergency situations, following procedures outlined in the Emergency Evacuation Preparedness Plan.
- Utilizes PPE in accordance with Safety Protocols, and ensures that team members follow guidelines. Maintain and train on Lock-Out Tag-Out procedures.
- Performs preventative maintenance assignments on guestrooms and equipment per set schedules. Perform guestroom inspection assignments per set schedules.
- Coordinates compliance of service contracts. Determines when to utilize outside services for building maintenance or repairs. Supervises the work of all outside contractors.
- Reviews recommendations from outside service vendors, such as elevator service providers, boiler maintenance technicians, and pool service providers. Conveys recommendations to General Manager and acts upon recommendations according to budget guidelines and capital expenditures.
- Regularly checks for new maintenance requests from the PMS (property management system), assigns work order requests as necessary, and updates remarks once the task is completed.
- Acknowledges and responds to occupied and vacant guestroom work order requests in a timely manner.
- Responds to guest calls in a positive, guest-oriented manner.
- Maintain maintenance office, shop areas, and storages in a safe, organized, and clean manner.
- Completes accurate monthly logs for inspections of hotel equipment, including dumbwaiters, chutes, cribs, pool and spa water chemistry, van/vehicles, and carpet cleaning logs.
- Conducts regular roof inspections and maintenance, including clearing the roof of trash and debris, clearing roof drains, inspecting and repairing AC equipment, and addressing missing tiles.
- Maintains carpet cleaning schedule for guestrooms and public spaces, logging accordingly.
- Performs regular maintenance on fitness equipment.
- Performs regular maintenance on property washing machines and dryers, and troubleshoots issues.
- Performs regular maintenance on property ice machines, including cleaning coils, replacing filters, checking hoses for proper drainage, and removing any buildup of calcium, rust, or mildew.
- Properly plunges toilets, unclogs drains, basic plumbing (drain cleaning and fixture repairs), basic electrical (change lightbulbs, replaces outlets and switches, reset circuit breakers), cleans air conditioners/HVAC/AC ducts and coils, replace and program televisions.
- Maintains digital and physical record keeping of projects and job duties as required.
- Works closely with housekeeping department to efficiently schedule guestroom preventative maintenance and deep cleans.
- Assists housekeeping department with preparing guestrooms for deep cleans, such as moving furniture.
- Inspect tools and equipment for efficient and safe operation, including but not limited to all maintenance supplies and tools, vacuums, carpet machines, staff carts.
- Maintains kitchen equipment, including ovens, refrigerators, freezers, beverage machines, ice machines, exhaust hood grills, industrial dishwashing equipment, and all pilot lights work.
- Services guestroom, public space, and back of house HVAC equipment regularly.
- Effectively addresses team member, guest, and external contractor concerns with patience, resolving conflicts and collecting accurate information.
- Completes other duties and special projects as requested, such as performing MOD responsibilities or responding to after-hours calls. Develops and assigns special projects to maintenance team as needed.
Additional Responsibilities
- Ensure uniform and personal appearance is clean and professional. Ensures that supervised team members maintain professional personal appearance and uniform.
- Maintain confidentiality of proprietary information and protect company assets.
- Maintain confidentiality of hotel guests, team members, and pertinent hotel information.
- Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
- Follow all company and departmental procedures and policies, which includes those listed in the Team Member Handbook.
- Maintain a clean and safe working environment at all times.
- Responsible for working in a safe and conscientious manner.Adhere to all safety policies and procedures.
- Attend and complete appropriate training courses, when required.
Skills & Qualitifications
- High School diploma or equivalent preferred.
- Trade license in associated field preferred.
- CPO certified preferred.
- Experience in a hotel or a related field preferred.
- Ability to read and understand proper procedures, including but not limited to understanding blueprints, schematic drawings, technical parts breakdown, equipment manuals, and pool chemicals
- Ability to perform average mathematical calculation.
- Possess a positive, outgoing and friendly personality.
- Ability to provide excellent guest service.
- Excellent active listening to understand the needs of management, co-workers and guests.
- Must have the ability to identify and overcome a problem.
- Ability to work under high pressure situations and exercise good judgement.
- Ability to focus attention on details, speed and accuracy.
- Ability to apply time management skills, prioritize and organize work assignments.
- Ability to work independently and be a team player.
- Flexible working hours.
- 3-5 years maintenance experience with 2 years direct supervisory experience preferred.
- Experience in a hotel or a related field preferred.
- Ability to read and understand proper chemical handling instructions and hazard warning label.
NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Physical Requirements
NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.