House Attendant

• Knowledge, understanding, and adherence to Company Core Values, Mission Statement, and Ayres Way.
• Follow company Housekeeping Policy as stated in the Team Member Handbook.
• Collect dirty linen from Room Attendant carts and deliver to laundry for cleaning, following hotel policy for sorting and use of PPE.
• Collect dirty linen from public areas of hotels, including exercise rooms, pool areas, and/or spa areas.
• Supply clean linen to Room Attendants based on needs of the day.
• Properly stock room attendant cart with appropriate equipment, tools, chemicals, amenities, and linens to complete daily tasks efficiently. Maintain cart in an organized, clean, and safe manner. Stocks cart according to hotel checklists.
• Sweep floors, vacuum flooring, and shampoo carpets.
• Polish furniture and fixtures.
• Maintain cleanliness and appropriate stock of all storage rooms with required linens, supplies, and amenities.
• Collect and dispose of trash and recycled materials collected by Room Attendants and throughout the hotel. May include removing soiled dishes from room attendant carts, public areas, or storage areas while following appropriate procedures to return to service kitchens.
• Assist in property/guest room deep clean process and the movement/arrangement of furniture and equipment.

• Maintain a clean and safe working environment at all times.
• Report maintenance issues to Executive Housekeeper or Supervisor on Duty by completing a work order.
• Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
• Conduct self in a friendly and attentive manner during all guest encounters.
• Remain attentive to guests, continually serving them to ensure an enjoyable visit.
• Remain calm and courteous in demanding and difficult guest situations, resolving issues whenever possible and reporting to supervisor or manager.
• Safely operate hotel equipment, including but not limited to carpet cleaning machines, vacuums, dumbwaiters, and linen chutes.
• Display work habits that promote accident prevention.
• Handle cleaning chemicals and PPE in accordance with CAL-OSHA regulations and hotel requirements.
• Use proper cleaning techniques, adhering to health department sanitation and safety regulations.
• Ensure equipment is functioning properly, reporting maintenance needs to Executive Housekeeper or Supervisor on Duty.
• Efficiently process and prioritize tasks.

• Ensure security of guestroom access by following hotel protocols for guest access into guestrooms, opening doors for guests, and verifying guest identities. Report any suspicious activity to Hotel Management.
• Ensure security of hotel property including assigned keys and communication devices. Report any suspicious activity to Hotel Management.
• Follow lost and found protocols, including reporting any lost and found items to the Executive Housekeeper or Supervisor on Duty, and appropriately bagging and logging items.

• Maintain confidentiality of hotel guests, team members, and pertinent hotel information.

NOTE: This job description does not imply that these are the only duties to be performed by the House Attendant. Other job-related duties may be assigned by the supervisor.

• Ability to quickly and efficiently perform cleaning duties.
• Ability to provide excellent guest service.
• Ability to perform basic calculation.
• Ability to follow instructions
• Exercise good judgment and be a clear thinker in pressure situations.
• Ability to focus attention to detail.
• Flexible working hours.
• Ability to apply time management skills.

• Ability to work with little or no supervision while meeting high performance standards.
• High school diploma or equivalent preferred.
• Housekeeping or guest service experience in the hospitality industry or equivalent, preferred.
• Ability to read and understand proper chemical handling instructions and hazard warning label.

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.