Job Description

Maintenance Level I

The Maintenance Level I is responsible for the proper maintenance and upkeep of guest rooms, hotel public areas, back of house spaces, meeting rooms, kitchen and lounge. Responds to maintenance requests generated by staff members and guests in a timely manner. Maintenance of the hotel may include but is not limited to, electrical work, carpentry, painting, plumbing, furniture repair, and general maintenance.

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Essential Job Functions & Responsibilities

Maintains the cleanliness and orderliness of the property.
Perform duties assigned by the chief engineer, supervisor-on-duty and hotel management, including but not limited to completing tasks submitted by work order.
Daily and regularly checks for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.
Carry out specific oral and written instructions.
Acknowledge and responds to occupied and vacant guestroom repair requests in a timely manner.
Responds to guest calls in a positive, guest-oriented manner.
Participation in preventative maintenance program per set schedules.
Regularly performs preventative maintenance in guest rooms, public areas, meeting rooms, kitchen, and lounge per set schedules.
Assists with the operation, maintenance, and repair of equipment and hotel property.
Properly operate electrical, plumbing, refrigeration, and boiler systems.
Report needs for any major repairs to Chief Engineer and hotel management.
Interpret readings from meters, gauges, and other measuring units.

Test equipment and measure devices safely.
Applies paint, stains, and other finishes to surfaces using paintbrushes, rollers, or sprayers.
Properly plunges toilets, unclogs drains, basic plumbing (drain cleaning and fixture repairs), basic electrical (change lightbulbs, replaces outlets and switches, reset circuit breakers), cleans air conditioners/HVAC/AC ducts and coils, replace and program televisions.
Maintain maintenance inventory for maintenance tools and supplies.
Maintain maintenance office, shop areas, and storages in a safe, organized, and clean manner.
Regularly maintenance smoke detectors and carbon monoxide detectors and check that they operate properly.
Safely investigate sounding fire alarms and report findings to management and guest services.
Ensure guest room access and hotel property is secured.
Report emergencies, unusual situations, and/or unsafe conditions immediately to hotel management.
Assist in leading team members and guests to safety in emergency situations, and preserve the building and its systems during emergencies, following procedures outlined in the Emergency Evacuation Preparedness Plan.

Additional Responsibilities

Ensure uniform and personal appearance is clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Maintain confidentiality of hotel guests, team members, and pertinent hotel information.
Knowledge, understanding, and adherence to Company Core Values and Mission Statement.

Follow all company and departmental procedures and policies, which includes those listed in the Team Member Handbook.
Maintain a clean and safe working environment at all times.
Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
Attend and complete appropriate training courses, when required.

NOTE: This job description does not imply that these are the only duties to be performed by the Maintenance Level I. Other job-related duties may be assigned by the supervisor.

Skills & Qualitifications

High School diploma or equivalent preferred.
Trade license in associated field preferred.
Experience in a hotel or a related field preferred.
Ability to read and understand proper procedures, including but not limited to understanding blueprints, schematic drawings, technical parts breakdown, and equipment manuals.
Ability to perform basic mathematical calculations.
Possess a positive, outgoing and friendly personality.
Ability to provide excellent guest service.

Excellent active listening to understand the needs of management, co-workers and guests.
Must have the ability to identify and overcome a problem.
Ability to work under high pressure situations and exercise good judgement.
Ability to focus attention on details, speed and accuracy.
Ability to apply time management skills, prioritize and organize work assignments.
Ability to work independently and be a team player.
Flexible working hours.

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Physical Requirements

While performing the duties of this job, the employee is regularly required to but not limited to the following: standing, sitting, squatting, climbing, and walking. Vision is a key element, close vision, distance vision, clarity and color vision are very important. There can be a lot of up-close intricate work. A full range of motion is also required, there will be times when crawling, bending, twisting, reaching, working with hands over your head will be needed. There will be pulling and pushing involved of tools and or equipment. There is a need for hand strength, gripping tools, pulling wire, securing ropes, etc. Balance and agility are also important. Working on a ladder is also a requirement.

The employee must regularly lift and/or move up to 50 pounds. The proper lifting techniques are to be used and proper equipment to be employed. In the course of your work, you will be exposed to moving mechanical parts, live electrical wiring.