Room Attendant

• Knowledge, understanding, and adherence to Company Core Values, Mission Statement, and Ayres Way.
• Follow company policies as outlined in the Team Member Handbook.
• Receives and reviews list of assigned rooms from manager and prioritizes rooms requesting early cleaning.
• Accurately addresses and completes guest requests.
• Efficiently process and prioritize tasks.
• Cleans and services assigned rooms and/or areas, including making beds, dusting, vacuuming, mopping, cleaning and sanitizing bathrooms, removing trash, sanitizing and wiping down room surfaces, cleaning drawers, spot cleaning carpet stains, and wiping down mirrors, windows, sliding doors, connecting doors, lighting fixtures, and artwork. Guest areas may include patios and patio furniture.
• Cleans and services kitchenette and coffee preparation areas, including refrigerators, coffee makers, microwaves, cups, glasses, and silverware based on hotel needs. May include removing soiled dishes from guestrooms and following appropriate procedures to return to service kitchens.
• Stocks each guestroom with adequate linen supplies, including but not limited to towels, washcloths, and hand towels, pillow protectors, sofa bedding, sofa linens, and blankets.  
• Stocks each guestroom with adequate coffee service supplies, according to hotel policy.
• Stocks each guestroom with adequate toiletry supplies, including toilet paper, tissue paper, body wash, hand soap, shampoo, and conditioner, according to hotel policy.  
• Properly stock housekeeping cart with appropriate equipment, tools, chemicals, amenities, and linens to complete daily tasks efficiently. Maintain cart in an organized, clean, and safe manner. Stocks cart according to hotel checklists.
• Ensures that cart and equipment, including vacuums, operate in a safe manner. Reports any maintenance concerns to the Executive Housekeeper or Supervisor on Duty.

• Knocks and announces self before entering room; returns at a later time if rooms are occupied based on guest requests.  
• Follows all DND (do not disturb) guestroom procedures, including notifying Executive Housekeeper or Supervisor on Duty of rooms with DND signs, and rooms that have had DND signs for multiple dates.
• Follows hotel procedures regarding linen changes, including replacing all guestroom linens and towels with fresh items upon every check-out or on guest request.
• Removes soiled linens, towels, bedspreads, pillows, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies and following safe practices.
• Continually review safety practices and training opportunities with Executive Housekeeper or safety officers.
• Complete deep cleans of guestrooms and projects, as assigned by the Executive Housekeeper or Supervisor on Duty.  
• Ensures room meets hotel standards with a final walkaround.  
• Ensure all equipment is functioning properly, including but not limited to heating and air conditioning equipment, lighting fixtures, televisions and remotes, kitchenette equipment, hairdryers, and guestroom safes. Promptly report maintenance issues to Executive Housekeeper or Supervisor on Duty by completing a work order.
• Report any items missing from guestrooms or public areas to the Executive Housekeeper or Supervisor on Duty.
• Report any Lost & Found items, following established procedures for logging and bagging items, to the Executive Housekeeper or Supervisor on Duty.
• Ensure security of guestroom access by following hotel protocols for guest access into guestrooms, opening doors for guests, and verifying guest identities. Report any suspicious activity to Hotel Management.
• Ensure security of hotel property including assigned keys and communication devices. Report any suspicious activity to Hotel Management.
• Maintain confidentiality of hotel guests, team members, and pertinent hotel information. 

• Maintain all hallways, public areas, and storage closets in a manner that is clean, organized, and safe.
• Display work habits that promote accident prevention.
• Safely operate hotel equipment, including dumbwaiters and laundry chutes.

• Handle cleaning chemicals and PPE in accordance with CAL-OSHA regulations and hotel requirements.
• Use proper cleaning techniques accordance with OSHA, adhering to health department sanitation and safety regulations.

NOTE: This job description does not imply that these are the only duties to be performed by the Room Attendant. Other job-related duties may be assigned by the supervisor. 

• Ability to quickly and efficiently perform cleaning duties.
• Ability to provide excellent guest service.
• Ability to perform basic calculation.  
• Ability to follow instructions
• Exercise good judgment and be a clear thinker in pressure situations.
• Ability to focus attention to detail.
• Flexible working hours.  

• Ability to apply time management skills.
• Ability to work with little or no supervision while meeting high performance standards.  
• High school diploma or equivalent preferred.
• Housekeeping or guest service experience in the hospitality industry or equivalent, preferred.
• Ability to read and understand proper chemical handling instructions and hazard warning label. 

NOTE:  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.