Frequently Asked Questions - Ayres Suites Diamond Bar
What time is check in/ check out? Is there early check in/ late check out available?
Guest may check in any time after 3 PM. Check out is at noon. Yes, for a nominal fee of $30 + tax guests may check in early at 11 AM or check out later at 3 PM.
What is your cancellation policy?
Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.
Do you charge at the time of booking?
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
How much deposit do you hold at the time of check in?
Upon check-in, we hold up to $100 per stay for an incidental deposit. The deposit is released at check out and typically takes 3 to 10 business days to reflect in your bank account.
How old do you have to be to check in?
If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.
Do you offer discounts for multi-room bookings or events?
For that information, you will need to speak with the Sales Manager, Alma Teasley. She can be contacted at [email protected]
Do you offer breakfast?
Yes, we offer a complimentary full American breakfast served at 7:00 – 9:00am Monday through Friday and 7:00 - 10:00am on the weekends. The buffet style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice and coffee.
Are there any smoking rooms?
All of our guest rooms and floors are non-smoking.
Do you allow pets?
Pets are allowed in specified guestrooms. A non-refundable fee of $45 will be charged at check-in for any pets under 35 pounds (2 max per room) pets over 35 pounds will be a fee of $75. In addition, guests will be charged the repair or replacement cost for any damages caused by pet in guestrooms, in public areas or on the grounds of the hotel. Pets cannot be left unattended in guestrooms.
Do you have a Shuttle to the airport?
We would not have a shuttle to the airport there is transportation that will take you to/from the hotel to the airport: Prime Shuttle, Taxi’s and any travel app (I.E Lyft or Uber). The cost of these services will vary per person