Frequently Asked Questions

Guest may check in any time after 4:00 pm, however, they may process check-in upon arrival and store luggage at the front desk until the room is ready.  Check-out is at 11:00 am.  

For a nominal fee of $30 + tax, guests may check in early at 11:00 am or check out later at 1:00 pm, subject to availability.

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government-issued identification at check-in and cover the full room and tax amount + incidentals.

At check-in, a physical credit card with an EMV chip is required to cover a $50 charge per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is refunded at check-out and typically takes 3-10 business days to reflect in your bank account.

Guests must be eighteen (18) years or over to check into a guestroom.

You may cancel your reservation without penalty up to 4:00 pm the day before your scheduled arrival date. Cancelations/modifications after 24 hours will result in cancelations fees of the 1st nights room and tax. No Show reservations will be charged the first night’s room and tax, with any remaining days in the reservation being canceled.

We offer complimentary self-parking.

Yes, we offer complimentary wi-fi in guestrooms and public areas.

Yes, we offer daily complimentary continental breakfast from 6:00 am – 10:00 am.

Please be aware that a non-refundable nightly fee of $25 plus tax will be charged at check in. In addition, you will be charged the repair or replacement cost for any damages caused by your pet in your guestroom, public areas, or on the grounds of the hotel. 

We welcome all well-mannered dogs and cats. We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior, including, but not limited to, biting, excessive barking/noise, evidence of disease, or urination or defecation in a public area. No more than two pets may occupy each guestroom. 

To better accommodate your pets, there is a pet-station, equipped with a waste receptacle and bags, located on the West lawn area of the property.

Pets must be leashed or held in arms in all common areas of the hotel, including the Pet Walk area. Additionally, pets must wear visible tags at all times. With the exemption of service animals, no pet may be brought into the Breakfast room. Pets are not allowed to lounge in either the lobby or the pool area.

The only time dogs or cats may be left in a guestroom unattended is when you are having Breakfast. At all other times of the day or night, dogs or cats cannot be left unattended in guestrooms. 

No, our Housekeeping staff will not be responsible for cleaning up or removing pet waste.

For the safety and comfort of your pet, Housekeeping will only enter your room when you and your pet are not present. Please contact the Front Desk to schedule the best times for us to service your room. Additionally, please have the Pet Room tag displayed on your door during your visit with us.

Ayres Hotels complies with the Americans with Disabilities Act (ADA) and state/local laws regarding Service Animals. Per the American with Disabilities Act (ADA), Emotional Support Animals (ESA) do not qualify as Service Animals as they have not been trained to perform a specific job or task.

Emotional Support Animals (ESA) will be charged the standard pet fee according to the hotel's policy. To learn more, please defer to the American with Disabilities Act (ADA) website.