FAQ
Check in time at Ayres Hotel Laguna Woods is after 3:00 pm. Check out is at 12:00 pm. Early check-in and late check-out are based on availability and must be approved by a hotel representative on the arrival or departure date. For a nominal fee of $30 + tax guests may check in early at 11:00 am or check out later at 2:00 pm. Contact the hotel directly at (949) 588-0131 for availability. Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancelations must abide by their policy. To cancel your reservation, please call 949-588-0131 or email [email protected]. Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals. At check-in, a physical credit card with an EMV chip is required to cover a $125 charge per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account. If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival. Yes, we have designated pet-friendly accommodations on the first floor of the hotel for well-mannered dogs and cats. Service Animals: For that information, you will need to speak with the Sales Manager. Lynn Dencker can be reached via email at [email protected]. Yes, we offer a complimentary full American breakfast served from 6:00 am – 9:00 am Monday through Friday and 7:00 am - 10:00 am on the weekends. The buffet-style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice, and coffee. Unfortunately, we do not offer shuttle services to or from the John Wayne airport. We offer complimentary full American breakfast, parking, and wi-fi. We also offer complimentary social hour with light drinks and snacks between Monday to Thursday from 5:00 pm - 7:00 pm. We also offer an extensive fitness center, heated pool, and Jacuzzi. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic, microwave, and personal refrigerator. Electric car chargers for various electric vehicles are also available. We are conveniently located just a short drive away from the Irvine Spectrum, Laguna Beach, and Five Point Amphitheater - all within 10 miles. Mission San Juan Capistrano, Dana Point Harbor, John Wayne Airport, Honda Center, Angels Stadium and Disneyland Resort are less than 20 miles away. Please be aware that a non-refundable fee of $125 plus tax will be charged at check in. In addition, you will be charged the repair or replacement cost for any damages caused by your pet in your guestroom, public areas, or on the grounds of the hotel. We welcome all well-mannered dogs and cats. We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior, including, but not limited to, biting, excessive barking/noise, evidence of disease, or urination or defecation in a public area. No more than two pets may occupy each guestroom. To better accommodate your pets, there is a pet-station, equipped with a waste receptacle and bags, located on the Southeast corner of the property. The only time dogs or cats may be left in a guestroom unattended is when you are having Breakfast. At all other times of the day or night, dogs or cats cannot be left unattended in guestrooms. No, our Housekeeping staff will not be responsible for cleaning up or removing pet waste. For the safety and comfort of your pet, Housekeeping will only enter your room when you and your pet are not present. Please contact the Front Desk to schedule the best times for us to service your room. Ayres Hotels complies with the Americans with Disabilities Act (ADA) and state/local laws regarding Service Animals. Per the American with Disabilities Act (ADA), Emotional Support Animals (ESA) do not qualify as Service Animals as they have not been trained to perform a specific job or task. Emotional Support Animals (ESA) will be charged the standard pet fee according to the hotel's policy. To learn more, please defer to the American with Disabilities Act (ADA) website.General Information
Pet Policy
Pets must be leashed or held in arms in all common areas of the hotel, including the Pet Walk area. With the exemption of service animals, no pet may be brought into the Breakfast or Dining room. Pets are not allowed to lounge in the lobby or the pool area but are permitted on the patio.