Frequently Asked Questions - Ayres Hotel Laguna Woods - Aliso Viejo

What time can I check in and out of Ayres Hotel Laguna Woods? Is there early check in/ late check out available?

Check in time at Ayres Hotel Laguna Woods is after 3:00 pm. Check out is at 12:00 pm. Yes, for a nominal fee of $30 + tax guests may check in early at 11:00 am or check out later at 2:00 pm.

What is your cancellation policy?

Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancelations must abide by their policy. To cancel your reservation, please call 949-588-0131 or email [email protected].

Do you charge at the time of booking?

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

How much do you hold at the time of check in?

At check-in, a physical credit card with an EMV chip is required to cover a $125 charge per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.

How old do you have to be to check in?

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.

Is Ayres Hotel Laguna Woods pet friendly?

Yes, we have designated pet-friendly accommodations on the first floor of the hotel for well-mannered dogs and cats.

Pet Fees:

  • $125 non-refundable fee per stay for up to two pets
  • Additional charges will be assessed for any pet-related damages to the room

Pet Policy

  • Maximum 2 Pets
  • Pets may not be left unattended in guestrooms
  • Pets must be leashed or held in public spaces
  • For more information about pet-friendly accommodations and restrictions, please reach out to the hotel directly at (949) 588-013

Service Animals:

  • Ayres Hotels complies with the Americans with Disabilities Act (ADA) and state/local laws regarding Service Animals.
  • Guests traveling with a Service Animal will not be charged a pet fee. Charges may be incurred, however, should a Service Animal damage or soil the Hotel.
  • Per the American with Disabilities Act (ADA), Emotional Support Animals (ESA) do not qualify as Service Animals as they have not been trained to perform a specific job or task.
  • Emotional Support Animals (ESA) will be charged the standard pet fee according the hotels policy. To learn more, please defer to the American with Disabilities Act (ADA) website

Do you offer discounts for multi-room bookings or events?

For that information, you will need to speak with the Sales Manager. Lynn Dencker can be reached via email at [email protected].

Do you offer breakfast?

Yes, we offer a complimentary full American breakfast served from 6:00 am – 9:00 am Monday through Friday and 7:00 am - 10:00 am on the weekends. The buffet-style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice, and coffee.

Do you offer transportation to the airport?

Unfortunately, we do not offer shuttle services to or from the John Wayne airport. 

What amenities does the hotel offer?

We offer complimentary full American breakfast, parking, and wi-fi. We also offer complimentary social hour with light drinks and snacks between Monday to Thursday from 5:00 pm - 7:00 pm.  We also offer an extensive fitness center, heated pool, and Jacuzzi. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic, microwave, and personal refrigerator. Electric car chargers for various electric vehicles are also available.

What are some nearby attractions?

We are conveniently located just a short drive away from the Irvine Spectrum, Laguna Beach, and Five Point Amphitheater - all within 10 miles. Mission San Juan Capistrano, Dana Point Harbor, John Wayne Airport, Honda Center, Angels Stadium and Disneyland Resort are less than 20 miles away.