FAQ
General Information
Guest may check in any time after 3:00 pm, however, they may process the check-in upon arrival and store luggage at the front desk until the room is ready. Rooms are guaranteed to be ready any time after 3:00 pm. Check out is at 12:00 pm. Early check-in or late check-out is based on availability on the day of arrival or the day of check out.
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.
A credit or debit card is required upon check-in. If the guest is paying with a credit card, that card must be present at check-in. If the guest is not the cardholder, a credit card authorization form must be filled out in advance. In addition, valid picture identification is required from the Guest checking-in that matches with the same name as the credit card and reservation.
Upon check in, the hotel will authorize the credit card for your stay and an additional amount of $100 for an incidental deposit. If your room reservations have been pre-paid for before check-in, the hotel will hold $100 per stay for an incidental deposit. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.
No, parking is complimentary.
Guests must be at least 18 years old to check-in.
We have pack n plays available, but we do not have rollaway beds.
Yes, we offer a complimentary full American breakfast served from 6:30 am – 9:00 am Monday through Friday and 7:00 am - 9:30 am on the weekends. The buffet-style breakfast includes freshly cooked eggs, potatoes, sausage, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice, and coffee.
We do not have a restaurant, but we do offer complimentary breakfast in the morning and have the Sierra Bar on-site.
All of our guest rooms and floors are non-smoking. E-cigs, vapors, hookahs, etc. fall under our non-smoking policy. We do have a designated smoking area outdoors.
We do have connecting/adjoining rooms, but due to limited availability we would not be able to guarantee this for the guest. The adjoining room types would be a King to 2 Queen.
Service Animals are welcome.
Unfortunately, we do not offer shuttle services to or from the Airport.
We offer complimentary full American breakfast, parking, and Wi-Fi. We also offer an extensive fitness center, heated pool, hot tub, business center, and laundry room. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic, microwave, and a personal refrigerator.
Sierra Bar is open Monday through Thursday from 5:00 pm - 9:00 pm and features games.