Frequently Asked Questions - Mission Viejo Spa

What time is check in/ check out? Is there early check in/ late check out available?

Guest may check in any time after 3 PM. Check out is at noon. Yes, for a nominal fee of $30 + tax guests may check in early at 12 AM or check out later at 3 PM. 

What is your cancellation policy?

Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy. 

Do you charge at the time of booking?

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

How much do you hold at the time of check in?

Upon check in we hold $125 per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account. 

How old do you have to be to check in?

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival. 

Is Ayres Hotel & Spa Mission Viejo pet friendly?

Yes, we have designated pet-friendly accommodations on the first floor of the hotel. There is a one-time $75 non-refundable fee per pet with a 2 pet maximum limit. A daily $5 fee will be assessed for each additional night. For more information about pet-friendly accommodations and restrictions, please reach out to the hotel directly at (949) 305-7200

Do you offer discounts for multi-room bookings or events/weddings?

For that information, you will need to speak with the Sales Manager. Jessica Singh can be reached via email at [email protected]

Do you offer breakfast?

Yes, we offer a complimentary full American breakfast for all overnight guests. Breakfast is served at 6:00 – 9:00 am Monday through Friday and 7:00 – 10:00 am on the weekends. The breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice and coffee.

What amenities does the hotel offer?

We offer complimentary parking, Wi-Fi and a complimentary full American breakfast. We also offer an extensive fitness center, heated pool and Jacuzzi. A 24-hour business center is also available for guests. In room amenities include, Ayres Elevated signature toiletries, coffeemaker, personal refrigerator, microwave, desk and ergonomic.

What are some nearby attractions?

Athena Spa, a full service spa is located onsite. We are also conveniently located just a short drive away from Mission Viejo Lake.  Shopping Centers nearby include Laguna Hills Mall and The Shops at Mission Viejo. Local dining options include our very own Old Camp Bar and Grill located on site, Piccolino Ristorante, Hanna's Prime Steakhouse and Seafood and Canyon Fireside Grill.

What spa services are offers at Athena Spa?

Athena Spa provides a variety of luxurious Orange County massages, facial treatments, and aromatic body treatments as well as couple massages and more!

Is there a restaurant on site?

Yes, Old Camp Bar and Grill is a scratch kitchen and bar famous for their handcrafted menu items. Restaurant hours are Monday through Sunday from 4:00pm - 9:00pm