Frequently Asked Questions

To maintain the high-quality service and amenities for our guests, we will be landscaping the hotel grounds until 9/30/23. We apologize for any noise or inconvenience this may cause. We appreciate your understanding and continued loyalty to Ayres Hotels. 

Guest may check in any time after 3:00 pm. Check out is at 12:00 pm. Yes, for a nominal fee of $30 + tax, guests may check in early at 11:00 am or check out later at 3:00 pm.Call the front desk for availability. 619-445-5800 Ext: 0

Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancelations must abide by their policy. To cancel your reservation, please call the hotel 619-445-5800 at or email us at [email protected].

All reservations require a guarantee by credit card with a valid expiration date. Rooms are not pre-paid in advance at the time of booking unless otherwise noted on the reservation. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

At check-in, a physical credit card with an EMV chip is required to cover a $50 hold per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account. A cash deposit of $125 is also accepted as a form of payment.

Guarantee Policy: All reservations require a guarantee by credit card with valid expiration date. The name on the credit card must match your government issued ID at check-in and cover the full room and tax amount + incidentals.  No cash deposits are accepted. Rooms are not pre-paid in advance at the time of booking. Should you like to pre-pay for your room, or pay for another individual, please contact the hotel directly ahead of time to obtain a credit card authorization form that will need to be filled out and faxed or emailed back to the hotel.

Parking is complimentary at Ayres Lodge in Alpine.

Yes, we offer a complimentary full American breakfast served from 5:00 am – 9:00 am Monday through Friday and 5:00 am - 10:00 am on the weekends. The buffet-style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, pancakes or French toast, oatmeal, fruit, yogurt, cereal, toast, muffins, juice, and coffee.

Yes. We welcome well-mannered dogs and cats.

Pet Fees:

• $60 non-refundable fee per stay
• Additional charges will be assessed for any pet-related damages to the room, in public areas, or on the grounds of the hotel
• Unregistered pets are subject to a fine of $125

Pet Policy: 

• Maximum 2 Pets
• Pets are allowed in standard guestrooms only
• Pets may not be left unattended in guestrooms
• Pets must be leashed or held in public spaces

Service Animals:

• Ayres Hotels complies with the Americans with Disabilities Act (ADA) and state/local laws regarding Service Animals.
• Guests traveling with a Service Animal will not be charged a pet fee. Charges may be incurred, however, should a Service Animal damage or soil the Hotel.
• Per the American with Disabilities Act (ADA), Emotional Support Animals (ESA) do not qualify as Service Animals as they have not been trained to perform a specific job or task.
• Emotional Support Animals (ESA) will be charged the standard pet fee according the hotels policy. To learn more, please defer to the American with Disabilities Act (ADA) website

Smoking policy: Hotel is non-smoking. A $125 fee per occurrence will apply.

The Viejas Shuttle Schedule is:

Sunday – Thursday:

Pick up at Ayres: 10:30am, 1:30pm, 4:30pm, and 7:30pm
Returns: 1:15pm, 4:15pm, 7:15pm, and the last return at 11:30pm.

Friday and Saturday:

Pick up at Ayres: 10:30am, 1:30pm, 4:30pm, 7:30pm, and 10:30pm.
Returns: 1:15pm, 4:15pm, 7:15pm, 10:15pm, and last return at 1:15am

We offer complimentary full American breakfast, parking, and Wi-Fi. We also offer an extensive fitness center, heated pool, Jacuzzi, bar-b-que grill, and fire pit. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic, microwave, and a personal refrigerator.

Fitness Center: 7:00 am - 10:00 pm
Pool, Jacuzzi, and Patio Area: 7:00 am - 10:00 pm
Courtyard Fire Pit and Grill: 7:00 am - 10:00 pm
Business Center: Open 24-hours