Frequently Asked Questions
What time is check in/check out? Is there early check in/late check out available?
Check in is at 3 pm. Check out is at 12 pm. 11 am early check in or 3 pm check out is available for a nominal fee of $30. Call the front desk for availability. 619-445-5800 Ext: 0
What is your cancellation policy?
Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancelations must abide by their policy. To cancel your reservation, please call the hotel 619-445-5800 at or email us at [email protected].
Do you charge at the time of booking?
All reservations require a guarantee by credit card with a valid expiration date. Rooms are not pre-paid in advance at the time of booking unless otherwise noted on the reservation. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
How much do you hold at the time of check in?
At check-in, a physical credit card with an EMV chip is required to cover a $125 hold per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.
What is needed to reserve a room?
Guarantee Policy: All reservations require a guarantee by credit card with valid expiration date. The name on the credit card must match your government issued ID at check-in and cover the full room and tax amount + incidentals. No cash deposits are accepted. Rooms are not pre-paid in advance at the time of booking. Should you like to pre-pay for your room, or pay for another individual, please contact the hotel directly ahead of time to obtain a credit card authorization form that will need to be filled out and faxed or emailed back to the hotel.
Is there a parking fee?
Parking is complimentary at Ayres Lodge in Alpine.
Do you offer complimentary breakfast?
All rates, unless otherwise stated, include complimentary extended continental breakfast. Weekdays: 6am-9am; Weekends: 7am-10am
Is the hotel pet friendly?
Pet Policy: Pets are allowed in specified guestrooms (standard rooms only - not deluxe). A non-refundable fee of $60 will be charged at check-in. In addition, guests will be charged the repair or replacement cost for any damages caused by the pet in guestrooms, public areas, or on the grounds of the hotel. Pet cannot be left unattended in guestrooms.
Is this a smoke free property?
Smoking policy: Hotel is non-smoking. A $125 fee per occurrence will apply.
Does this hotel have a shuttle?
The Viejas Shuttle Schedule is:
Sunday – Thursday:
Pick up at Ayres: 10:30am, 1:30pm, 4:30pm, and 7:30pm
Returns: 1:15pm, 4:15pm, 7:15pm, and the last return at 11:30pm.
Friday and Saturday:
Pick up at Ayres: 10:30am, 1:30pm, 4:30pm, 7:30pm, and 10:30pm.
Returns: 1:15pm, 4:15pm, 7:15pm, 10:15pm, and last return at 1:15am
What type of amenities does this property have?
Fitness Center: 7am-10pm
Whirlpool and Patio Area: 7am-10pm
Outdoor Heated Pool: 7am-10pm
Business Center: 24/7