FAQ

Notice: Jacuzzi will be closed until 7/31/19

In an effort to maintain the high-quality service and amenities available to our guests, our jacuzzi will be closed from 6/3/19 – 7/31/19 to receive a fresh new look. We apologize in advance for any inconvenience this may cause and appreciate your continued loyalty to Ayres Hotels.

What time is check in/ check out? Is there early check in/ late check out available?

Guest may check in any time after 3:00 PM. Check out is at 12:00 PM. Based on availability, for a nominal fee of $30 + tax, guests may check in early at 12:00 PM or check out later at 3:00 PM.

What is your cancellation policy?

Room reservations must be canceled 24 hours prior to scheduled check-in time of 3:00 PM to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.

Do you charge at the time of booking?

For most reservations, you will be charged upon checking-in. When booking a non-refundable/ advanced purchase promotion reservation/rate plan, the reservation amount will be charged in full at the time of booking. If your reservation is booked through a third party, payments must abide by their policy.

How much do you hold at the time of check in?

Upon check in we hold $125 per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account.

How old do you have to be to check in?

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.

Is Ayres Suites Mission Viejo pet friendly?

No, at this time Ayres Suites Mission Viejo does not offer pet-friendly accommodations unless it is a service companion.

Do you offer discounts for multi-room bookings or events/weddings?

We offer group deals and specials, but you would need to contact our Sales Managers directly. Jessica Singh can be reached via email at jsingh@ayreshotels.com, and Jennifer Aghishian at jaghishian@ayreshotels.com.

Do you offer breakfast?

Yes, we offer a complimentary full American breakfast for all overnight guests. Breakfast is served from 6:00 AM – 9:00 AM Monday through Friday and 7:00 AM – 10:00 AM on Saturday and Sunday. The full American breakfast includes freshly cooked eggs, potatoes, sausage, bacon, pancakes, oatmeal, fruit, yogurt, cereal, toast, juice, and coffee.

What amenities does the hotel offer?

We offer complimentary parking, Wi-Fi and full American breakfast. Monday through Thursday we offer a complimentary evening reception that includes a selection of beer and wine, as well as a light entree. Fitness center, heated pool, and hot tub are on site.  A 24-hour business center is also available for guests. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, personal refrigerator, microwave, desk, and ergonomic chair.

What are some nearby attractions?

Athena Spa, a full-service spa, is located onsite. We are also conveniently located just a short drive away from Mission Viejo Lake (private property) and Lago Santa Margarita in Rancho Santa Margarita (3.5 miles). Shopping Centers nearby include Laguna Hills Mall and The Shops at Mission Viejo. Local dining options include our very own Old Camp Bar and Grill located on site, Piccolino Ristorante, Hanna's Prime Steakhouse and Seafood, and Canyon Fireside Grill.

What spa services are offered at Athena Spa?

Athena Spa provides a variety of luxurious massages, facial treatments, and aromatic body treatments as well as couples massages and more! To schedule an appointment, call or text Mary at (562) 714-0202.

Is there a restaurant on site?

Yes, Old Camp Bar and Grill is a scratch kitchen and bar famous for their handcrafted menu items. Restaurant hours are Monday through Saturday from 4pm–10pm. For reservations or more information, you can contact the restaurant directly at 949-716-5921 or via email.