FAQ

What time is check in/ check out? Is there early check in/ late check out available?

Guest may check in any time after 3:00 PM. Check out is at 12:00 PM. Based on availability, for a nominal fee of $30 + tax, guests may check in early at 12:00 PM or check out later at 3:00 PM.

What is your cancellation policy?

Room reservations must be canceled 24 hours prior to scheduled check-in time of 3:00 PM to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy.

Do you charge at the time of booking?

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

How much do you hold at the time of check in?

At check-in, a physical credit card with an EMV chip is required to cover a $125 hold per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.

How old do you have to be to check in?

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.

Is Ayres Suites Mission Viejo pet friendly?

Yes, we have designated pet-friendly accommodations on the first floor of the hotel. There is a one-time $75 non-refundable fee per reservation for 1-14 day stays. For 15+ night stays, there is a one-time $150 non-refundable pet fee. For more information about pet-friendly accommodations and restrictions, please reach out to the hotel directly at (949) 455-2545

Do you offer discounts for multi-room bookings or events/weddings?

We offer group deals and specials, but you would need to contact our Sales Managers directly. Jessica Singh can be reached via email at [email protected], and Jennifer Aghishian at [email protected].

Do you offer breakfast?

Yes, we offer a complimentary grab & go breakfast for all overnight guests. Breakfast is served from 6:00 AM – 9:00 AM Monday through Friday and 7:00 AM – 10:00 AM on Saturday and Sunday. 

What amenities does the hotel offer?

We offer complimentary parking, Wi-Fi and full American breakfast. Monday through Thursday we offer a complimentary evening reception that includes a selection of beer and wine, as well as a light entree (Temporarily closed due to COVID-19). Fitness center, heated pool, and hot tub are on site.  A 24-hour business center is also available for guests. In-room amenities include Ayres Elevated signature toiletries, coffeemaker, personal refrigerator, microwave, desk, and ergonomic chair.

What are some nearby attractions?

Athena Spa, a full-service spa, is located onsite. We are also conveniently located just a short drive away from Mission Viejo Lake (private property) and Lago Santa Margarita in Rancho Santa Margarita (3.5 miles). Shopping Centers nearby include Laguna Hills Mall and The Shops at Mission Viejo. Local dining options include our very own Old Camp Bar and Grill located on site, Piccolino Ristorante, Hanna's Prime Steakhouse and Seafood, and Canyon Fireside Grill.

What spa services are offered at Athena Spa?

Athena Spa provides a variety of luxurious massages, facial treatments, and aromatic body treatments as well as couples massages and more! To schedule an appointment, call or text Mary at (562) 714-0202.

Is there a restaurant on site?

No. Our sister property next door, Ayres Hotel and Spa Mission Viejo has Old Camp Bar and Grill. It is a scratch kitchen and bar famous for their handcrafted menu items. Restaurant hours are Monday through Saturday from 4pm–10pm. For reservations or more information, you can contact the restaurant directly at 949-716-5921 or via email.