Ayres Cares Clean & Safe Stay

A message from the Ayres Family

At Ayres Hotels, our core beliefs are founded on the principles of caring about people, valuing teamwork and delivering results. As we navigated the pandemic, we believe our ability to adapt while maintaining these values helped us operate safely and professionally. 

As the pandemic appears to recede, we want to assure you that the health and well-being of our guests and team members remain our top priority. 

To ensure your safety, we continue to update and maintain our Ayres Cares Clean & Safe Stay program that adheres to the American Hotel & Lodging Association’s (AHLA) Safe Stay - Enhanced Industry-Wide Hotel Cleaning Standards, CDC guidelines, and CAL/OSHA requirements.

The program includes:

  • Increased frequency of cleaning, sanitizing and disinfecting of public spaces, guestrooms, and back of house with attention to commonly touched surfaces   
  • Use of EPA Certified cleansers that are CDC compliant and effective against contagious viruses, bacteria and other airborne and bloodborne pathogens including Human Corona Virus, Influenza, Adenovirus type 4 and many others.

We are truly grateful for the confidence you have placed in us as your host and hope that our detailed plan will provide peace of mind during your travels.

-The Ayres Family


Cleaning Products & Protocols

Cleaning Products

We are using EPA certified cleansers that are CDC compliant and effective against contagious viruses, bacteria and other airborne and bloodborne pathogens including Human Corona Virus, Influenza, Adenovirus type 4 and many others.

Public Spaces

We increased the frequency of cleaning and implemented enhanced sanitization protocols with particular attention to commonly touched surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys, locks, ATM’s, handrails, gym equipment, business center, dining surfaces and seating areas.

Meeting & Event Spaces

We are sanitizing and disinfecting equipment and meeting amenities before and after each use.


We are washing linen at high temperatures in accordance with CDC guidelines. 

Guest Elevators

Buttons and railings are disinfected at regular intervals throughout the day.

Room Recovery Protocol

In the event of a presumptive case of COVID-19, we will remove the guestroom from service and quarantine it. We will then follow enhanced safety protocols to sanitize and disinfect the guest room with hospital-grade disinfectant solution.

Guest Rooms

We continue to incorporate enhanced cleaning and sanitization protocols into our standard operating procedures for cleaning guestrooms that include particular attention to commonly touched surfaces including, remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, alarm clocks and luggage racks (Figure 1: Commonly Touched Surfaces) The amount of collateral in guestrooms have been reduced and remains reduced.

Figure 1: Commonly Touched Surfaces

A Screenshot Of A Cell Phone

*Guestroom layouts and amenities may vary per property and room type

Team Member & Guest Health

Hand Sanitizer

Hand sanitizer stations are placed in appropriate locations in the hotel for both guest and team member use.

Team Member Signage

Health and hygiene reminders provided by CAL OSHA are placed in breakrooms and team member bathrooms.

Case Notification

Confirmed cases of COVID-19 will be immediately reported to local health authorities and will follow appropriate actions recommended by the CDC.

Team Member Health Concerns

Team members are instructed to stay home if sick and report to a manager if they or another team member exhibit any symptoms of COVID-19.

Hand Cleaning

Team members are instructed to frequently wash their hands with soap for at least 20 seconds before and after each shift and following any of the activities which include, using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, or drinking.

COVID-19 Training

Regular meetings are conducted to reinforce best practices for personal hygiene as well as updated protocols and guidelines provided by local, state and federal health officials.

Personal Protective Equipment (PPE)

Appropriate PPE is available for team members. Team members are recommended to wear masks while on the property. Team members have been trained on proper use, handle and disposal of PPE.