Ayres Cares Clean & Safe Stay

Cleaning Products

We are using EPA certified cleansers that are CDC compliant and effective against contagious viruses, bacteria and other airborne and bloodborne pathogens including Human Corona Virus, Influenza, Adenovirus type 4 and many others.

Public Spaces

We are increasing frequency of cleaning and implementing enhanced sanitization protocols with particular attention to commonly touched surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys, locks, ATM’s, handrails, gym equipment, business center, dining surfaces and seating areas. In accordance with physical distancing guidelines, furniture layouts, pool seating and dining rooms are rearranged to allow for 6 feet of separation. Team members are practicing social distancing and monitoring public areas to ensure proper queuing.

Guest Rooms

We have incorporated enhanced cleaning and sanitization protocols into our standard operating procedures for cleaning guestrooms that include particular attention to commonly touched surfaces including, remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, alarm clocks and luggage racks (Figure 1: Commonly Touched Surfaces) To limit the risk of transmission, housekeeping will not enter a guestroom unless specifically requested by the guest. In addition, paper amenities and collateral have been reduced.

Meeting & Event Spaces

We are sanitizing and disinfecting equipment and meeting amenities before and after each use. Our meeting configurations have been modified to allow for physical distancing between guests (Figure 2: Meeting Configurations).

Laundry

We are washing linen at high temperatures in accordance with CDC guidelines. 

Guest Elevators

Buttons and railings are disinfected at regular intervals throughout the day.

Room Recovery Protocol

In the event of a presumptive case of COVID-19, we will remove the guestroom from service and quarantine it. We will then follow enhanced safety protocols to sanitize and disinfect the guest room with hospital-grade disinfectant solution.

Team Member Health Concerns

Team members are instructed to stay home if sick and report to a manager if they or another team member exhibit any symptoms of COVID-19.

Hand Cleaning

Team members are instructed to frequently wash their hands with soap for at least 20 seconds before and after each shift and following any of the activities which include, using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, or drinking.

COVID-19 Training

Regular meetings are conducted to reinforce best practices for personal hygiene as well as updated protocols and guidelines provided by local, state and federal health officials.

Personal Protective Equipment (PPE)

Appropriate PPE is available for team members. Team members are instructed to wear masks while on property and have been trained on proper use, handle and disposal of PPE.

Restaurants & Bars

• Cello Ristorante & Bar at Allegretto Vineyard Resort: Open for dine-in with limited capacity
• Winner's Circle at Ayres Hotel Chula Vista: Closed
• Le Chateau Garden Bistro: Open for dine-in with limited capacity
• Old Camp Bar & Grill at Ayres Hotel & Spa Mission Viejo: Open for dine-in with limited capacity
• Spoons Bar & Grill at Ayres Hotel Fountain Valley: Open
• Spoons Bar & Grill at Ayres Hotel Orange: Open
• Anza Lounge & Polo's Tacos at Ayres Hotel & Spa Moreno Valley: Open 6pm - 10pm (Mon-Thur)
• Sierra Lounge at Ayres Suites Yorba Linda: Closed 

Spa

• Spa at Allegretto: Open
• Veronica Margo Spa at Ayres Hotel & Spa Moreno Valley: Closed