Ayres Cares Clean & Safe Stay

A message from the Ayres Family

At Ayres Hotels, our core beliefs are founded on the principles of caring about people, valuing teamwork and delivering results. As we navigate this time of uncertainty, we believe our ability to adapt while maintaining these values will pave our way through the challenges ahead.

With so much uncertainty surrounding this pandemic, we want to assure you that the health and well-being of our guests and team members have been, and always will be, our top priority. 

To ensure your safety, we have stepped up precautionary measures by implementing our Ayres Cares Clean & Safe Stay program that adheres to the American Hotel & Lodging Association’s (AHLA) Safe Stay - Enhanced Industry-Wide Hotel Cleaning Standards, CDC guidelines, and CAL/OSHA requirements.

The program includes:

  • Increased frequency of cleaning, sanitizing and disinfecting of public spaces, guestrooms, and back of house with attention to commonly touched surfaces   
  • Use of EPA Certified cleansers that are CDC compliant and effective against contagious viruses, bacteria and other airborne and bloodborne pathogens including Human Corona Virus, Influenza, Adenovirus type 4 and many others.

We are truly grateful for the confidence you have placed in us as your host and hope that our detailed plan will provide peace of mind during your travels.

-The Ayres Family

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Cleaning Products & Protocols

Cleaning Products

We are using EPA certified cleansers that are CDC compliant and effective against contagious viruses, bacteria and other airborne and bloodborne pathogens including Human Corona Virus, Influenza, Adenovirus type 4 and many others.

Public Spaces

We are increasing frequency of cleaning and implementing enhanced sanitization protocols with particular attention to commonly touched surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys, locks, ATM’s, handrails, gym equipment, business center, dining surfaces and seating areas. In accordance with physical distancing guidelines, furniture layouts, pool seating and dining rooms are rearranged to allow for 6 feet of separation. Team members are practicing social distancing and monitoring public areas to ensure proper queuing.

Guest Rooms

We have incorporated enhanced cleaning and sanitization protocols into our standard operating procedures for cleaning guestrooms that include particular attention to commonly touched surfaces including, remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, alarm clocks and luggage racks (Figure 1: Commonly Touched Surfaces) To limit the risk of transmission, housekeeping will not enter a guestroom unless specifically requested by the guest. In addition, paper amenities and collateral have been reduced.

Meeting & Event Spaces

We are sanitizing and disinfecting equipment and meeting amenities before and after each use. Our meeting configurations have been modified to allow for physical distancing between guests (Figure 2: Meeting Configurations).

Laundry

We are washing linen at high temperatures in accordance with CDC guidelines. 

Guest Elevators

Buttons and railings are disinfected at regular intervals throughout the day.

Room Recovery Protocol

In the event of a presumptive case of COVID-19, we will remove the guestroom from service and quarantine it. We will then follow enhanced safety protocols to sanitize and disinfect the guest room with hospital-grade disinfectant solution.

Figure 1: Commonly Touched Surfaces

*Guestroom layouts and amenities may vary per property and room type

Figure 2: Meeting Room Configuration

*Meeting space size and occupancy may vary by property. Sample meeting space from Allegretto Vineyard Resort (Veneto Ballroom & Conference Center).

Team Member & Guest Health

Physical Distancing

Team members and guests are advised to practice physical distancing from others, maintaining at least 6 feet of separation.

Hand Sanitizer

Hand sanitizer stations are placed in appropriate locations in the hotel for both guest and team member use.

Public Space Signage

Health and hygiene reminders regarding social distancing, cleanliness, and use of masks are placed in appropriate areas of the hotel.

Team Member Signage

Health and hygiene reminders provided by CAL OSHA are placed in breakrooms and team member bathrooms.

Case Notification

Confirmed cases of COVID-19 will be immediately reported to local health authorities and will follow appropriate actions recommended by the CDC.

Team Member Responsibilities

Team Member Health Concerns

Team members are instructed to stay home if sick and report to a manager if they or another team member exhibit any symptoms of COVID-19.

Hand Cleaning

Team members are instructed to frequently wash their hands with soap for at least 20 seconds before and after each shift and following any of the activities which include, using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, or drinking.

COVID-19 Training

Regular meetings are conducted to reinforce best practices for personal hygiene as well as updated protocols and guidelines provided by local, state and federal health officials.

Personal Protective Equipment (PPE)

Appropriate PPE is available for team members. Team members are instructed to wear masks while on property and have been trained on proper use, handle and disposal of PPE.

Modified Services & Amenities

Hotels

  • ALO Hotel by Ayres: Closed 

Restaurants & Bars

  • Cello Ristorante & Bar at Allegretto Vineyard Resort: Open for dine-in with limited capacity
  • Winner's Circle at Ayres Hotel Chula Vista: Closed
  • Le Chateau Garden Bistro: Open for dine-in with limited capacity
  • Old Camp Bar & Grill at Ayres Hotel & Spa Mission Viejo: Open for dine-in with limited capacity
  • Spoons Bar & Grill at Ayres Hotel Fountain Valley: Open
  • Spoons Bar & Grill at Ayres Hotel Orange: Open
  • Anza Lounge & Polo's Tacos at Ayres Hotel & Spa Moreno Valley: Open 6pm - 10pm (Mon-Thur)
  • Sierra Lounge at Ayres Suites Yorba Linda: Closed 

Spa

  • Spa at Allegretto: Closed
  • Veronica Margo Spa at Ayres Hotel & Spa Moreno Valley: Closed

Breakfast: Grab & Go only*

*Applicable at hotels with complimentary breakfast. 

Fitness Centers: Most are opened with limited capacity

  • Ayres Hotel Corona East: Closed
  • Ayres Lodge & Suites Corona West: Closed
  • Ayres Hotel Manhattan Beach: Closed

Pools: Most are open with social distancing in place

  • Ayres Hotel Barstow: Pool Open - Spa Closed for Maintenance
  • Ayres Hotel Chula Vista:  Pool & Jacuzzi Closed by County Mandate
  • Ayres Lodge Alpine: Jacuzzi Closed by County Mandate
  • Ayres Hotel Vista Carlsbad: Jacuzzi Closed by County Mandate

Social Hours: Most are closed

  • Ayres Suites Diamond Bar: Open 
  • Ayres Suites Ontario Mills Mall: Open
  • Ayres Hotel Ontario Mills Mall: Open

**Available amenities & services are subject to change without notice.