Cleaning Products & Protocols
We are using EPA certified cleansers that are CDC compliant and effective against contagious viruses, bacteria and other airborne and bloodborne pathogens including Human Corona Virus, Influenza, Adenovirus type 4 and many others.
We increased the frequency of cleaning and implemented enhanced sanitization protocols with particular attention to commonly touched surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys, locks, ATM’s, handrails, gym equipment, business center, dining surfaces and seating areas.
Meeting & Event Spaces
We are sanitizing and disinfecting equipment and meeting amenities before and after each use.
We are washing linen at high temperatures in accordance with CDC guidelines.
Buttons and railings are disinfected at regular intervals throughout the day.
Room Recovery Protocol
In the event of a presumptive case of COVID-19, we will remove the guestroom from service and quarantine it. We will then follow enhanced safety protocols to sanitize and disinfect the guest room with hospital-grade disinfectant solution.
We continue to incorporate enhanced cleaning and sanitization protocols into our standard operating procedures for cleaning guestrooms that include particular attention to commonly touched surfaces including, remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, alarm clocks and luggage racks (Figure 1: Commonly Touched Surfaces) The amount of collateral in guestrooms have been reduced and remains reduced.
Figure 1: Commonly Touched Surfaces
*Guestroom layouts and amenities may vary per property and room type
Team Member & Guest Health
Hand sanitizer stations are placed in appropriate locations in the hotel for both guest and team member use.
Team Member Signage
Health and hygiene reminders provided by CAL OSHA are placed in breakrooms and team member bathrooms.
Confirmed cases of COVID-19 will be immediately reported to local health authorities and will follow appropriate actions recommended by the CDC.
Team Member Health Concerns
Team members are instructed to stay home if sick and report to a manager if they or another team member exhibit any symptoms of COVID-19.
Team members are instructed to frequently wash their hands with soap for at least 20 seconds before and after each shift and following any of the activities which include, using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, or drinking.
Regular meetings are conducted to reinforce best practices for personal hygiene as well as updated protocols and guidelines provided by local, state and federal health officials.
Personal Protective Equipment (PPE)
Appropriate PPE is available for team members. Team members are recommended to wear masks while on the property. Team members have been trained on proper use, handle and disposal of PPE.