Frequently Asked Questions - Ayres Hotel Chino Hills

What is the Cancellation policy?

Cancellation policy: room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. To cancel your reservation, please call the hotel at 909-631-2922 or email us at [email protected].

What time is check in?

Check in is at 3 pm. 11 am early check in is available for a nominal fee of $30. Call the front desk for availability 909-631-2992 Ext:0.

What time is check out?

Check out is at 12pm. 3 pm late check out available for a nominal fee of $30. Call the front desk for availability 909-631-2992 Ext:0.

What room amenities do you have?

The suites include Ayres Elevated signature toiletries, Keurig coffeemaker, 32” flat screen T.V., refrigerator, microwave, hair dryer, iron & ironing board, and a desk.

What are the hotel amenities?

We offer complimentary parking and Wi-Fi for our guests. A 24-hour fitness center, and business center as well as a heated pool and Jacuzzi are available for our guests use.

What are the breakfast hours?

Our complimentary full buffet breakfast is served on weekdays from 6:00 – 9:00 am and weekends from 7:00 – 10:00 am.

Do you offer roll away beds?

We do not offer roll away or any type of extra bed.

Is there a restaurant or bar at the hotel?

There is not a restaurant or bar at Ayres Hotel Chino Hills.  A variety of options for guests within walking distance include; Lucille’s Smokehouse Bar-B-Que, BJ’s Restaurant & Brewhouse, Ichi Kawa, The Boiler Steam Kettle Cooking, and Manila Bay Seafood Boiler.

How can I book a large group or event?

Please contact our Sales Manager, Susie Brown, to set up all event and group reservations. She can be reached at [email protected] or 909-631-2992.

Do you charge at the time of booking?

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

How much do you hold at the time of check in?

Upon check in we hold $125 per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account. 

Is this hotel pet friendly?

The Ayres Hotel Chino Hills is not a pet friendly property. Please visit our website to view all pet friendly Ayres Hotels.