FAQ
Frequently Asked Questions - Ayres Hotel Chino Hills
What is the Cancellation policy?
Cancellation Policy: Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. To cancel your reservation, please call the hotel at 909-631-2922 or email us at [email protected].
What time is check in?
Check in is at 3:00 pm. 11:00 am early check in is available for a nominal fee of $30. Call the front desk for availability 909-631-2992 Ext:0.
What time is check out?
Check out is at 12:00 pm. 3:00 pm late check out available for a nominal fee of $30. Call the front desk for availability 909-631-2992 Ext:0.
What room amenities do you have?
The suites include Ayres Elevated signature toiletries, Keurig coffeemaker, 50” flat screen T.V., refrigerator, microwave, hair dryer, iron & ironing board, and a desk.
What are the hotel amenities?
We offer complimentary parking and Wi-Fi for our guests. A 24-hour fitness center, and business center as well as a heated pool and jacuzzi are available for our guests use.
What are the breakfast hours?
Our complimentary full buffet breakfast is served on weekdays from 6:00 am – 9:00 am and on weekends from 7:00 am – 10:00 am.
Do you offer roll away beds?
We do not offer roll away or any type of extra bed.
Is there a restaurant or bar at the hotel?
There is not a restaurant or bar at Ayres Hotel Chino Hills. A variety of options for guests within walking distance include; Lucille’s Smokehouse Bar-B-Que, BJ’s Restaurant & Brewhouse, Ichi Kawa, The Boiler Steam Kettle Cooking, and Manila Bay Seafood Boiler.
How can I book a large group or event?
Please contact our Sales Manager, Susie Brown, to set up all event and group reservations. She can be reached at [email protected] or 909-631-2992 ext. 503.
Do you charge at the time of booking?
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + $100 incidental deposit.
How much do you hold at the time of check in?
Upon check in we hold $125 per stay for an incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account.
Is this hotel pet friendly?
The Ayres Hotel Chino Hills is not a pet friendly property. Please visit our website to view all pet friendly Ayres Hotels.
What restaurants and attractions are in the area?
Lucille's BBQ, BJ's BRewhouse, Yard House, Baps Temple, The Shoppes at Chino Hills, Chino Hills State Park, Harkins Theatre, Chaparral 300 Bowling.