FAQ

Guest may check in any time after 3:00 pm. Check out is at 12:00 pm. Yes, for a nominal fee of $30 + tax guests may check in early at 11:00 am or check out later at 3:00 pm. Based on availability.

Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy. To cancel your reservation, please contact the hotel at 714-549-0300 or email us at [email protected]. 

All reservations require a guarantee by credit card with a valid expiration date. Rooms are not pre-paid in advance at the time of booking unless otherwise noted on the reservation. The name on the credit card must match your valid government-issued identification at check-in and cover the full room and tax amount + incidentals.

At check-in, a physical credit card with an EMV chip is required to cover a $125 hold per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.

Yes, we have designated pet-friendly accommodations. There is a daily $50 fee for up to 2 dogs, plus a one-time $45 cleaning fee per room with a 2 dog maximum limit. Pets not accepted include cats, birds, fish and large breeds (Pit Bulls, Rottweilers, Dobermans, and Mastiffs). For more information about pet-friendly accommodations and restrictions, please reach out to the hotel directly at 714-549-0300.

For that information, you will need to speak with one of our Sales Managers. They may be reached via email, Kara Kellogg: [email protected] or Dawn Grandi: [email protected].

Yes, we offer complimentary shuttle service within 3 miles of the hotel, including John Wayne/Orange County Airport. Shuttle services begin at 5:15 am with the last pick-up appointment 10:30 pm.

We offer complimentary parking and Wi-Fi. We also offer and extensive fitness center, two heated pools and Jacuzzis as well fresh baked cookies every evening at 5:30 pm. A 24-hour business center is also available for guests. In room amenities include, Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic.

We are conveniently located just a short drive away from Newport Beach Golf Club and the Orange County Fairgrounds. South Coast Plaza is just two miles out and Segerstrom Center for the Arts is 3 miles away. Local dining options include our very own Le Chateau Garden Bistro located on site. Benihana, Habana, Maggiano's and Morton's The Steakhouse are just 2 miles out.

Yes, Le Chateau Garden Bistro is a contemporary American restaurant and lounge famous for the #1-rated Monte Cristo sandwich in all of Orange County. Restaurant hours are from 6:30 am to 10:00 pm seven days a week. Breakfast is from 6:30 am - 11:30 am. Lunch and Dinner are served from 11:30 am - 10:00 pm. The best Happy Hour in Costa Mesa is at Le Chateau Garden Bistro from 3:30 pm - 6:30 pm Monday through Friday.