FAQ
Frequently Asked Questions - Ayres Hotel Manhattan Beach/Hawthorne
Pool & Spa Closure: 1/11 - 4/1
To maintain the high-quality service and amenities for our guests, our pool and jacuzzi will be closed for maintenance between 1/11/23 - 4/1/23. We apologize for any inconvenience this may cause and appreciate your understanding and continued loyalty to Ayres Hotels.
What time is check in/ check out? Is there early check in/ late check out available?
Guest may check in any time after 3:00 pm. Check out is at 12:00 pm. Yes, for a nominal fee of $50 + tax, guests may check in early at 11:00 am or check out later at 2:00 pm.
What is your cancellation policy?
Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy. To cancel your reservation, please call 310-536-0400 or email [email protected]
Do you charge at the time of booking?
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
How old do you have to be to check in?
If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.
Is Ayres Hotel Manhattan Beach pet friendly?
Yes, we have designated pet-friendly accommodations. There is a one-time $100 non-refundable fee per stay, and 2 pets maximum per room. For more information about pet-friendly accommodations and restrictions, please reach out to the hotel directly at 310-536-0400 or visit our pet policy page.
Do you offer discounts for multi-room bookings or events?
For that information, you will need to speak with the Director of Sales, Lori Higgins. She can be reached via email at [email protected].
Do you offer complimentary breakfast?
No, the hotel does not offer a complimentary breakfast.
Our onsite restaurant, Polanco Mexican Steakhouse, is open for the following times:
Open Tuesday - Sunday; Closed Mondays
Breakfast: 8:00am - 10:20am
Lunch: 11:00am - 1:15pm
Dinner: 5:00pm - 10:00pm
Do you offer transportation to the airport?
Unfortunately, we do not offer shuttle services to or from the LAX.
How much is parking at the hotel?
Parking Fees:
- Overnight Parking: $20 per night
- 1 - 5 Hours: $10
- 1st Hour: Free
Do you offer shuttle transportation for guests?
Yes, we have a complimentary beach shuttle. For more information and to sign-up for transporation, please visit our front desk.
Is there a restaurant on site?
Yes, Polanco Modern Mexican Steakhouse is open Tuesday - Sunday for breakfast, lunch, and dinner.
Breakfast Hours: 8:00 am - 10:00 am
Lunch Hours: 11:00 am - 2:00 pm
Dinner Hours: 5:00 pm - 10:00 pm