FAQ

Frequently Asked Questions - Ayres Hotel Ontario Mills Mall

What time is check in/ check out? Is there early check in/ late check out available?

Guest may check in any time after 3 PM. Check out is at noon. Yes, for a nominal fee of $30 + tax guests may check in early at 11 AM or check out later at 2 PM. 

What is your cancellation policy?

Room reservations must be cancelled 24 hours prior to scheduled check-in time of 3:00 pm to avoid a cancellation fee of the first night’s room & tax, unless booking a non-refundable reservation/rate plan, in which case, the reservation is non-refundable and may not be modified. If your reservation is booked through a third party, cancellations must abide by their policy. 

Do you charge at the time of booking?

Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.

How much do you hold at the time of check-in?

At check-in, a physical credit card with an EMV chip is required to cover a $120 hold per stay for an incidentals deposit. Cash is not an accepted form of payment. The deposit is released at midnight after the check-out date and typically takes 3-10 business days to reflect in your bank account.

Do you have cribs?

Yes, we have pack n plays available upon request. 

How old do you have to be to check in?

If overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.

Do you offer discounts for multi-room bookings or events?

For that information, you will need to speak with the Sales Manager. Daniel Astorga can be reached via email at [email protected]

Do you offer breakfast?

Yes, we offer a complimentary full American breakfast served from 6:00 – 9:00 am Monday to Friday, and 7:00 to 10:00 am on Saturday and Sunday. The buffet-style breakfast includes freshly cooked eggs, potatoes, sausage or bacon, waffles, oatmeal, fruit, yogurt, cereal, toast, muffins, juice, and coffee. 

Do you allow smoking in the rooms?

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $125 for rooms.**

**Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. We do have designated smoking areas.

Do you have laundry machines on site?

Yes, our guest laundry machines are credit card operated. 

Do you offer transportation to the airport?

Yes, shuttle service is available to the Ontario Airport (ONT).

What amenities does the hotel offer?

We offer complimentary full American breakfast, parking, and Wi-Fi. We also offer a fitness center, heated pool, and Jacuzzi as well fresh baked cookies in the evening Monday through Thursday. In room amenities include, Ayres Elevated signature toiletries, coffeemaker, desk and ergonomic chair, microwave, and a personal refrigerator. 

Is Ayres Hotel Ontario Mills Mall pet friendly?

No, at this time Ayres Hotel Ontario Mills Mall does not offer pet friendly accommodations unless it is a service companion.