FAQ - Ayres Hotel Vista Carlsbad
What time is check in/check out? Is there early check in/late check out available?
Guests may check-in any time after 3 pm. Check-out is at 12 pm. Guests may check-in early at 11 am or check-out later at 3 pm for a nominal fee of $30 + tax.
Do you offer complimentary breakfast?
Ayres Hotel Vista Carlsbad offers daily complimentary breakfast (pre-packaged continental items to-go due to COVID-19)
Monday – Friday: 6:30am – 9:30am
Saturday – Sunday: 7:00am – 10:00am
What is your cancellation policy?
Free cancellation 24 hours prior to scheduled check-in time of 3:00pm. A cancellation fee of the first night’s room & tax will be assessed if cancelled thereafter. Non-refundable reservations/rate plans may not be modified and are subject to additional fees
Do you charge my card at the time of booking?
Reservations will be charged upon check-in unless otherwise noted. If your reservation is booked through a third party, payments must abide by their policy. All reservations require a guarantee by credit card with valid expiration date and EMV chip. The name on the credit card must match your government issued identification at check-in and cover the full room and tax amount + incidentals.
How much deposit do you hold at the time of check in?
Upon check-in, we hold $100 per stay for the incidentals deposit. The deposit is released at midnight after the check-out date and typically takes 3 to 10 business days to reflect in your bank account.
How old do you have to be to check in?
The minimum age to check-in is 18. If an overnight guest is a minor (under 18), please have them contact the hotel directly for appropriate forms to be filled out and returned prior to arrival.
Is Ayres Hotel Vista/Carlsbad pet-friendly? Is there a fee?
Yes, we have designated pet-friendly accommodations on the first floor of the hotel. There is a one-time $25 non-refundable fee per stay, and we have 2 pet maximum limit. For more information about pet-friendly accommodations and restrictions, please reach out to the hotel directly at 760-335-0035
Do you offer discounts for multi-room bookings or events/weddings?
For that information, you will need to speak with the Director of Sales. Kate Jordan, the director of sales, can be reached via email at [email protected] or by phone at 760-335-0035 ext. 502